Frequently Asked Questions
Everything you need to know about your Bath Rugby gear and orders.
How long will it take for my order to arrive?
Standard UK delivery typically takes 3-5 working days. Express shipping options are available at checkout for those wanting their match-day kit sooner.
Can I return a personalized jersey?
Unfortunately, we cannot accept returns or exchanges on items that have been personalized with names or numbers unless the garment is faulty.
Do you ship Bath Rugby merchandise internationally?
Yes, we ship to fans worldwide. International delivery times vary by location, typically ranging from 7-14 working days.
How do I know which size to order?
Please refer to our detailed Size Guide located on each product page. Rugby kits are available in both 'Pro' athletic fits and 'Replica' classic fits.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.